Contact Us (2024)

Table of Contents
Latest News Submit a Letter to the Editor FAQs References

The Valley Breeze

6 Blackstone Valley Place, Suite 204

Lincoln, RI 02865

Phone: (401) 334-9555

Fax: 401-334-9994

Our office is open:

Monday to Friday

8:30 a.m. to 5:00 p.m.

Submit news to the Breeze papers

News items, entertainment items, letters to the editor, and calendar events should be addressed to:

news@valleybreeze.com

All submissions must include the name and phone number of the person sending the item.

Photos should be sent as JPEG files at the full size of the camera original. Everyone in the photo must be identified, from left to right.

Obituaries:

Funeral Directors:

obits@valleybreeze.com

We welcome letters to the editor from our readers.

• Letters are limited to no more than 500 words, but shorter letters have a better chance to run in any given week.

• Letters on local or state topics and issues will take precedence over those on national issues, as will letters from readers in our area.

• No more than one letter per person will be accepted every eight weeks.

• All letters must be signed and include a hometown and contact information.

• Candidates are not eligible to have letters run after the official declaration period up to the date of the election, and we ask that those letters focus specifically on issues pertaining to Rhode Islanders rather than target political opponents.

Send by email to news@valleybreeze.comand ethan@valleybreeze.com

Contact The Valley Breeze staff

James “Jamie” Quinn, Publisher

Phone Extension 129

jquinn@valleybreeze.com

Editorial

Ethan Shorey, Chief Editor

Phone Extension 130

ethan@valleybreeze.com

Laura Colantonio, Editorial & Design Team Coordinator

Phone Extension 145

laura@valleybreeze.com

See Also
Valley Breeze & Observer Obituaries (2006 – 2024) - Smithfield, RIvalleybreeze.comValley Breeze - The Valley Breeze Woonsocket North Smithfield 7-17-14Obituaries

LuzJennifer Martinez, Deputy Editor

Pawtucket, Central Falls, Cumberland, North Providence news

Phone Extension 122

luzjennifer@valleybreeze.com

Eric Benevides, Sports Editor

Phone Extension 136

sports@valleybreeze.com

Jacquelyn Moorehead, Senior Staff Writer

Smithfield, Scituate, Glocester, and Foster news

Phone Extension 125

jackie@valleybreeze.com

Sofia Barr, Staff Writer

Lincoln news, North Providence school news

Phone Extension 140

sofia@valleybreeze.com

Frank O'Donnell, Entertainment Writer

frankocomedy@cox.net

Sales Representatives & Territories

Director of Sales

Jack Birolini

401-334-9555, Ext. 141

jack@valleybreeze.com

Sales Manager

Robert Fisher

401-334-9555, Ext. 127

bob@valleybreeze.com

Classified Manager

Donna Meehan

Phone Extension 133

donna@valleybreeze.com

Advertising Sales, Digital & Print

Cumberland

Tammy Austin

Phone Extension 121

tammy@valleybreeze.com

See Also
Valley Breeze & Observer Obituary Archives Search in Smithfield, Rhode Island | GenealogyBank

Lincoln

Gloria Tanguay

Phone Extension 126

gloria@valleybreeze.com

North Smithfield, Woonsocket, Blackstone & Bellingham

Diane McCarthy

Phone Extension 142

diane@valleybreeze.com

North Providence, Pawtucket, Providence, Central Falls & Johnston

Cindy Hersom

Phone Extension 153

cindy@valleybreeze.com

Smithfield, Scituate, Foster, Glocester, Pascoag & Johnston

Steven Auclair

Phone Extension 123

steve@valleybreeze.com

Operations & Marketing Specialist

Jess Degrange

Phone Extension 134

jess@valleybreeze.com

Digital Sales

Jack Birolini

Phone Extension 141

jack@valleybreeze.com

For questions or comments aboutour site contact: webmaster@valleybreeze.com

Newsletters

If you're interested in submitting a Letter to the Editor, click here.

Contact Us (2024)

FAQs

What is a good response to customer service? ›

Always be professional in your responses. Please and thank you (and, where appropriate, a sincere apology) go a long way! Be succinct. Write short and to-the-point replies without being abrupt or terse.

See More ›
How do you politely respond to a customer? ›

  1. Listen to or read the customer's complaint. ...
  2. Take a moment to process the criticism. ...
  3. Determine what action you'll take to address the problem. ...
  4. Thank the customer for their feedback. ...
  5. Apologize and reiterate your understanding of the issue. ...
  6. Clearly outline your plan to remedy the situation.
Dec 27, 2023

Learn More ›
How to respond to customer inquiries? ›

Provide clear and easy-to-understand answers to the customer's questions. Avoid using jargon or technical language that might confuse the customer. Show empathy and understanding in your responses. Acknowledge the customer's concerns and let them know that you are there to help.

Explore More ›
What is a good best response? ›

They've likely sent you “What's good?” to make sure you're doing all right. Be honest (if you're comfortable), and then tell them how much you appreciate their kindness. “Could be better, but thanks for asking.” “That's nice of you to ask!

Read The Full Story ›
What is customer service best answer? ›

Customer service is the experience and support you offer customers before, during and after they purchase a product or service from you. Giving excellent customer service is so important for customer retention, growth, reputation, and to ensure a business's long-term success.

See Details ›
How do you respond professionally? ›

Here are a few tips for answering emails professionally

Stay on topic: Keep your responses focused and avoid including unrelated information. Be concise: Use clear and concise language to get your point across. Avoid using unnecessary words or overly complex sentences.

Keep Reading ›
What words describe good customer service? ›

5 Words that Describe the Best Customer Service
  • Empathy/Understanding. Empathy was mentioned by the greatest percentage of respondents. ...
  • Satisfaction. Satisfaction was the second most popular choice to describe great customer service. ...
  • Listen. ...
  • Patience. ...
  • Caring.
Dec 17, 2021

Keep Reading ›
How do you say please respond in a professional way? ›

12 Other Ways to Say “Please Respond” in an Email
  1. I look forward to hearing from you soon.
  2. Looking forward to your response.
  3. Please let me know your thoughts.
  4. Hope to hear from you soon.
  5. I look forward to your reply.
  6. Your feedback would be greatly appreciated.
  7. Please get back to me as soon as possible.
  8. Awaiting your reply.
Mar 16, 2024

View Details ›
How to reply politely to a message? ›

11 tips for answering emails professionally
  1. Use a professional email signature. ...
  2. Use proper grammar and spelling. ...
  3. Be clear and concise. ...
  4. Be polite. ...
  5. Use positive language. ...
  6. Avoid using slang or abbreviations. ...
  7. Don't forget to say thank you! ...
  8. Follow up as needed.
Mar 18, 2024

See More ›
How do you politely reply to a request? ›

I wanted to follow up on the email I sent on [date]. I understand everyone is busy, and I just wanted to make sure my email didn't get lost in the shuffle. I appreciate your time and attention to this matter. Looking forward to your response.

Tell Me More ›

How do you professionally respond to a request? ›

How to write a response email
  1. Respond quickly. ...
  2. Start with a greeting. ...
  3. Reply to questions or concerns in separate lines. ...
  4. Ask for confirmation of understanding. ...
  5. Include closing remarks and your signature.
Feb 28, 2023

See More ›
How should you respond to a request or inquiry? ›

What are the essential steps to responding to customer inquiries and requests?
  1. Acknowledge the inquiry or request.
  2. Understand the inquiry or request.
  3. Resolve the inquiry or request. ...
  4. Follow up on the inquiry or request. ...
  5. Document the inquiry or request.
  6. Learn from the inquiry or request. ...
  7. Here's what else to consider.
Feb 14, 2024

Learn More Now ›
How do you respond to an inquiry politely? ›

Key Components of an Inquiry Response Email
  1. A clear subject line that references their inquiry.
  2. A personalized greeting using their name.
  3. An expression of thanks for their interest.
  4. A brief recap of their inquiry to show understanding.
  5. Answers to their questions or additional relevant info.

Learn More Now ›
How do I respond to a guest request? ›

Overarching principles for communicating with customers
  1. Be open and honest. ...
  2. Be grateful for their effort. ...
  3. Be courteous, not scripted. ...
  4. Don't make promises you can't keep. ...
  5. Show understanding. ...
  6. Find their real need. ...
  7. Offer workarounds. ...
  8. Give an honest explanation.

Tell Me More ›
What is an example of a good response to a positive review? ›

Thank you for your 4-star review! We're glad to know you had a positive experience with us. We're always looking to provide the best service possible, so we'd appreciate hearing what we did well and how we could make your next visit a 5-star experience. Your feedback is invaluable to us.

See Details ›
How do you comment on good customer service? ›

Example: "John consistently demonstrates excellent customer service skills by actively listening to customers, addressing their concerns promptly, and exceeding their expectations."

Get More Info ›
What do you say for good customer service? ›

Happy to help!

This phrase is a great way to start or end your conversation. It lets the customer know that you're enthusiastic about getting them the help they need and that you're willing to continue helping if they run into issues. It starts the interaction by letting them know you're on their side.

View Details ›
How to start a customer service response? ›

Start with a friendly greeting to set the tone. Clearly state the purpose of your email and get straight to the point. Be empathetic, understand the customer's concern, and offer a solution or answer to their query. Keep it concise, using clear and straightforward language.

Show Me More ›

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